Frequently asked questions

Answers to common questions about orders, shipping, payment and testing. Can’t find what you need? Contact us.

Orders and shipping

When will I get my tracking number?

A tracking number is emailed to you once your order has shipped. If you have not received it, check your spam folder, then contact us with your order number.

I did not get an order confirmation. Did my order go through?

Check your spam folder first. Your order page also shows your order number and payment status. If you still cannot find it, email support@canadianpeptides.store.

Where do you ship, and how much is it?

We ship within Canada by Canada Post. Shipping is a flat $20 per order, and orders over $500 ship free.

Can I change or cancel my order?

Email us as soon as possible with your order number and we will do what we can. Once an order has shipped it cannot be changed.

My item is missing, wrong or damaged.

Email support@canadianpeptides.store with your order number and photos of the item and the packaging. We will review your case and help where we can.

Payment

How can I pay?

We currently accept cryptocurrency: USDC on the Base network. You can pay by card, Apple Pay or Google Pay on the payment page, or with crypto directly. See our Payment methods page for the steps.

Which network and coin should I send?

Send USDC on the Base network only. Funds sent on another network or in another coin may be lost and cannot be recovered. Your order page shows the address, a QR code and the exact amount.

My payment has not been confirmed yet.

Your order confirms automatically once the payment page shows Deposit received, usually within a few minutes. If it stays on hold, email us with your order number and the transaction link shown on the payment page.

Do exchanges charge fees or set minimums?

Some do. Check your exchange for a minimum withdrawal amount or withdrawal fee before you send. If you send more than the amount due, the order is still accepted.

Testing and trust

Do you provide lab testing?

Where batch testing is available, the results are shown on the product page with the batch number and a verification key so they can be checked with the testing laboratory. Results relate to the tested samples only.

Do the test results apply to the vial I receive?

Results relate to the batch sample that was tested. The batch number is shown with each result so you can see which batch it covers.

What are your products used for?

All products are sold for laboratory research use only. They are not for human or veterinary use.

Policies and contact

What is your returns policy?

All sales are final, and we cannot accept returns. If an item is missing, wrong or damaged, contact us with your order number and photos.

How do I contact you?

Email support@canadianpeptides.store and include your order number if you have one. If you do not hear back, check your spam folder.